LEGAL
Refund Policy
How refunds work for Ghostae digital licences paid with bKash, Nagad or Rocket.
1. Try before you pay
- Every paid product has a free download or a free plan. Please install it and confirm it runs on your computer before buying.
- This is the safest way to avoid a refund request.
2. When we refund
- You paid twice for the same product by mistake.
- You paid but no licence key was delivered and we cannot deliver one.
- The product does not work on a supported setup and we cannot fix it for you.
- All refund requests must be made within 1 day (24 hours) of purchase. After that, no refund is possible.
3. When we do not refund
- The request is made more than 1 day (24 hours) after purchase.
- You changed your mind after the key was delivered and activated.
- Your computer or Adobe version is outside the supported list shown on the product page.
- The key was shared, resold or used on more devices than allowed.
- A time-based plan that has already been used, or free-plan usage.
4. How to request a refund
- Message us on WhatsApp +880 1345 407572 or email support@ghostae.com within 7 days of payment.
- Include the account email, the product name and the payment transaction ID.
- Tell us what went wrong — most issues are solved the same day without a refund.
5. How the money is returned
- Approved refunds are sent back to the same bKash, Nagad or Rocket number you paid from.
- It usually takes 3–7 working days after approval.
- Mobile-wallet transfer charges, if any, are deducted from the refunded amount.
6. After a refund
- The licence key is cancelled and the panel stops working on your devices.
- You can buy the product again at any time.